Why You Need More Than One Avenue of Communication on Your Website

23 Oct, 2017
communication

Why You Need More Than One Avenue of Communication on Your Website

Law firm sites are a great way to draw in clients. The best attorney websites have multiple methods of communication so that clients can reach them in whatever way they choose.

Communication Avenues for the Best Attorney Websites

There are plenty of choices for communication through legal websites:

  • A phone number
  • An email address
  • A live chat
  • A “Contact Us” form
  • An address so clients can walk in

Law firm sites are intended to give clients information. They often provide information regarding what kind of law the firm practices, the names of the lawyers in the firm, and client testimonials. But clients often have other questions that aren’t answered by reading the site. By ensuring that your legal web design offers them multiple ways of contacting you, you make sure that they follow their impulse to get in touch to answer those questions.

Which communication methods should you offer?

The short answer? As many as possible. The more methods by which you allow a potential client, or even a current client, to get in touch with you, the more likely they are to do so. It ensures that whether they prefer phone, email, or in-person discussions, whether they are shy or outgoing, there will be a method that works for them.

If you truly feel limited, then you should consider offering at least two options:

  • One that promotes immediate interaction, such as a phone number or live chat
  • One that allows for return contact on your schedule, such as email or a “Contact Us” form

Ideally, though, you should provide any and all options that your site design supports.

Websites for attorneys are informative, give potential clients confidence in the attorney, and persuade people to hire you. Give them every possible method of contacting you so that they have no excuse not to.

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